Privacy Policy



In accordance with the General Data Protection Regulation (GDPR), we have implemented this privacy notice to inform you, our CUSTOMERS, of the types of data we process about you. We also include within this notice the reasons for processing your data, the lawful basis that permits us to process it, how long we keep your data for and your rights regarding your data.

Under GDPR, all personal data obtained and held by us must be processed according to a set of core principles. In accordance with these principles, we will ensure that:

a)     processing is fair, lawful and transparent
b)    data is collected for specific, explicit, and legitimate purposes
c)     data collected is adequate, relevant and limited to what is necessary for the purposes of processing
d)    data is kept accurate and up to date. Data which is found to be inaccurate will be rectified or erased without delay
e)     data is not kept for longer than is necessary for its given purpose
f)     data is processed in a manner that ensures appropriate security of personal data including protection against unauthorised or unlawful processing, accidental loss, destruction or damage by using appropriate technical or organisation measures
g)    we comply with the relevant GDPR procedures for international transferring of personal data

We keep several categories of personal data on our customers in order to carry out effective and efficient processes. We hold the data within our computer systems.
Specifically, we hold the following types of data:
a)     personal details such as name, address, phone numbers
b)    your email address
c)     bank/billing details
d)    CCTV footage
e)     Business profile, such as phone conversations, email and postal correspondence

Your information has been provided by you through direct dealings with us.

The law on data protection allows us to process your data for certain reasons only. In the main, we process your data in order to comply with a legal requirement or in order to effectively manage the agreement we have with you to provide a service and supply goods.

The information below categorises the types of data processing we undertake and the lawful basis we rely on.


Activity requiring your data

Lawful basis

Carry out the agreement that we have entered into with you e.g. using your name, contact details etc.

Performance of the contract

To deliver our products and services

Our Legitimate Interests

To carry our auditing, research and analysis to maintain, protect and enhance the services we provide.

Our Legitimate Interests

To enhance, personalise, modify and improve our services/communications for the benefit of our customers

Our legitimate interests

Maintaining comprehensive up to date personal information about you to ensure, amongst other things, effective correspondence can be achieved and to keep an up-to-date record of our customer transactions

Our legitimate interests

To better understand how people interact with our website

Our legitimate interests

To determine the effectiveness of promotional campaigns and advertisements

Our legitimate interests

Business planning and restructuring exercises

Our legitimate interests

Dealing with legal claims made against us

Our legitimate interests

To prevent and identify fraud

Our legitimate interests

CCTV footage

Our legitimate interests

Ensuring our administrative and IT systems are secure and robust against unauthorised access

Our legitimate interests


  • What does “Performance of the Contract” mean?  This means that we must collect your personal data to fulfil our contractual obligations to you (eg. To deliver goods to your address, to communicate with you via telephone/email/post/fax etc. about an order you have placed or services you require) or because you have asked us to do something before entering into a contract (eg provide a quote).
  • What does “Our Legitimate Interests” mean?  This means the interests of our company in conducting and managing our business (to enable us to give you the best service/products and the best and most secure experience).
    For example, we have an interest in making sure our marketing is relevant for you, so we process your information to send you marketing that is tailored to your interests. It can also apply to processing that is in your interests as well.
    For example, we may process your information to protect you against fraud when transacting, and to ensure our website and systems are secure.
    When we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative) and your rights under data protection laws. Our legitimate business interests do not automatically override your interests – we will use your Personal Data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
    If you have any concerns about the processing listed in this section, you have the right to object to processing that is based on our legitimate interests.
    For more information on your rights, please see the "Your rights" section below.



We do not hold any Special Categories of data and thus do not carry out processing activities using this information.

Your failure to provide us with data may mean that we are unable to fulfil our requirements and provide the goods/services you require.

We may share your data with third parties as part of a Company sale or restructure, or for other reasons to comply with a legal obligation upon us. We have a data processing agreement in place with such third parties to ensure data is not compromised. Third parties must implement appropriate technical and organisational measures to ensure the security of your data.

We do not share your data with bodies outside of the European Economic Area.

We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented processes to guard against such. All of our employees are subject to obligations of confidentiality regarding information which they have access to in the course of their employment, including the personal information of customers.  All personal information is held in secure computer storage facilities and paper-based files.  We take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.

We only keep your data for as long as we need it for accounting purposes.  This is determined by law and is for a minimum of six years.  When the information is no longer required, we will securely destroy any records which contain personal information.

J)    CCTV
Please see our separate CCTV Policy. 

Automated decision making means making decision about you using no human involvement e.g. using computerised filtering equipment. We will make some decisions about you based on automated decision making (where a decision is taken about you using an electronic system without human involvement), usually when you visit our website.

“Cookies” are small bits of electronic information that a website can transfer to your hard drive to help tailor and keep records of your visit to that website. If you visit our website, cookies might be  used to allow us to better customise your visit to your individual preferences, helping us provide you with the best possible service on our website. Most major websites use cookies and their use is standard on the internet. You can find out more about the way cookies work on and

We might use cookies to:

  • Simplify the logging on process for registered users
  • Help ensure the security and authenticity of registered users
  • Provide the mechanisms for online shopping
  • Enable traffic monitoring

On visiting our website, you might be sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. In addition, if you have clicked on a UHS/Door Décor & More advertisement on another site that links to our website you may be sent an anonymous cookie that will allow us to analyse advertising effectiveness and manage our relationship with our associated websites.

Whilst you do not need to allow your browser to accept cookies in order to browse much of the website or to access many of our services, you must have cookies enabled if you wish to shop online or access any areas reserved for registered users.

Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser, but this may restrict the use of some parts of the website.
We or third parties on our behalf may use web beacons in combination with cookies on the website, in our emails or in our advertisements. Web beacons help us understand how visitors interact with the website and enable us to measure the effectiveness of the website and our advertising, for example by counting the number of individuals who have visited the website via a particular advert.

A web beacon is typically an electronic image that is placed on a site, email or advert which allows a website to record the simple actions of the user opening the page that contains the beacon. Web beacons provide us with details of how the website is navigated, how many individuals visit specific pages, the time material was viewed, the types of browsers and computer operating systems used, and the internet protocol addresses from which you connect to the website. This is information that is available to any web server you visit, and web beacons do not give any extra information away. Web beacons are simply a convenient way of gathering simple statistics and managing cookies and by being able to recognise you this allows us to improve your experience of the website by enabling us to tailor and personalise your visit.

Where web beacons are used in connection with cookies then they may be rendered ineffective by either opting out of the cookies or changing the cookie settings in your browser.

You can find out more about the way web beacons work on
The website contains links to other websites. Please note that we are not responsible for the privacy practices of such other websites, and we recommend you read the privacy statements immediately on entering other websites. Our privacy policy applies only to information collected by UHS Ltd and through our websites.

You have the following rights in relation to the personal data we hold on you:

a)     the right to be informed about the data we hold on you and what we do with it;
b)    the right of access to the data we hold on you. More information on this can be found in the section headed “Access to Data” below and in our separate policy on “Subject Access Requests”;
c)     the right for any inaccuracies in the data we hold on you, however they come to light, to be corrected. This is also known as ‘rectification’;
d)    the right to have data deleted in certain circumstances. This is also known as ‘erasure’;
e)     the right to restrict the processing of the data;
f)     the right to transfer the data we hold on you to another party. This is also known as ‘portability’;
g)    the right to object to the inclusion of any information;
h)    the right to regulate any automated decision-making and profiling of personal data.


More information can be found on each of these rights in our separate policy on customer rights under GDPR.

Where you have provided consent to our use of your data, you also have the right to withdraw that consent at any time. This means that we will stop processing your data. If you do not wish us to use your personal data in the manner set out in this policy, please exit the website immediately and do not visit it in future.

If you think your data rights have been breached, you are able to raise a complaint with the Information Commissioner (ICO). You can contact the ICO at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or by telephone on 0303 123 1113 (local rate) or 01625 545 745.

We would be happy to answer any queries from you regarding our privacy policy, the personal information we hold about you or the way we make use of it.  If you have any queries, comments or wish to update the date we hold about you, please write to us:

The Data Protection Compliance Officer,
Universal Hardware Supplies Ltd,
227-234 Neath Road,

Security policy

Our Payment Service Provider is Opayo (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.

Opayo provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Opayo’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Opayo uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Opayo systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Opayo is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Opayo is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.