Terms and Conditions



In these conditions, “Company” means Universal Hardware Supplies Ltd . “Customer” means the individual, firm, company or other party with whom the Company contracts. “Goods” means the goods, articles and materials, which are to be supplied by the Company pursuant to the contract. “Order” means a purchase order in respect of the goods issued by the Customer to the Company.


Unless otherwise provided in the contract, the price of the goods is in £ Sterling and is exclusive of Value Added Tax, which will be charged at the applicable rate at the appropriate tax point, at present 20%. Where the price has been quoted by the Company for specific order quantities and specific delivery times, the Company reserves the right to vary the price of the Goods should the Customer require different quantities from those stated or require different delivery times.


The contract price for the goods is payable in full at the time of order.

Payments made by credit/debit card via our on-line secure server or by telephone, are subject to validation checks and authorisation by the card issuer. If your payment card refuses to authorise payment to us, we will not be liable for any delivery.

Orders can also be placed over the telephone. Please call us on 01792 205050 or 01792 700219 and ask for Web Services.

Delivery and Risk

Delivery of the Goods shall be made to the Customer at the place specified in the contract or as subsequently agreed between the parties and the risk in respect of the Goods shall pass to the Customer at the time of loading for dispatch to the Customer. Delivery dates are given in good faith and are adhered to as closely as possible, but no liability is accepted for any unforeseen delays subsequently arising or for any consequential loss or damage caused to the Customer or third parties as a result of any delays for whatever reason.

Goods will normally be dispatched within 1 to 5 working days, subject to stock availability. A delivery charge will be calculated on your order and added to your shopping basket.

Force Majeure

The Company shall not be liable to the Customer, or deemed to be in breach of contract with the Customer, by reason of any delay in performing, or any failure to perform, any of the Company’s obligations in relation the Goods, if the delay or failure was due to Force Majeure or to any cause beyond the Company’s reasonable control.

Retention of Title

The Goods sold under these Terms and Conditions shall remain the absolute property of the Company, and legal title in the Goods shall remain vested in the Company until payment in full of all amounts invoiced or due to the Company in respect of the Goods has been received. If the Customer shall enter into liquidation, have a winding-up order made against it, have a receiver, and administrator or administrative receiver appointed over its assets, income or any part thereof before the property in the Goods has passed in accordance with the company shall be entitled, immediately after giving notice of its intention to repossess the Goods, to enter upon the premises of the Customer to repossess any Goods to which it has title under this condition. No liquidator, receiver, administrator or administrative receiver of the Customer shall have the authority to sell Goods to which the Company has title without prior written consent of the Company.

Returned Goods

Goods may be accepted for return at the discretion of the Company if the items are returned unused and in the original packaging, within seven days and at the expense of the Customer. If the Goods are non-stock special order or Bespoke items then they may not be able to be returned. See our Returns policy.

Statutory Rights

These Terms and Conditions excepted, the Customer’s Statutory Rights are not affected.

Applicable Laws

The Company only accepts orders and sells its Goods upon and subject to these Terms and Conditions which shall prevail over any terms and conditions of the Customer. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties acknowledge and accept the exclusive jurisdiction of the English Courts.


This Privacy Policy describes and explains the practice of information collection via Universal Hardware Supplies Ltd.'s website. Any information that we collect from you is used to process your order and to help us improve our service to existing and potential customers. If you tell us that you do not want us to use this information as a basis for further contact with you, please send us an e-mail. We do keep track of the domains from which people visit us in order to analyse this data for trends and statistics, then we discard this data.


In accordance with the General Data Protection Regulation (GDPR), we have implemented this privacy notice to inform you, our CUSTOMERS, of the types of data we process about you. We also include within this notice the reasons for processing your data, the lawful basis that permits us to process it, how long we keep your data for and your rights regarding your data.

Under GDPR, all personal data obtained and held by us must be processed according to a set of core principles. In accordance with these principles, we will ensure that:

a) processing is fair, lawful and transparent
b) data is collected for specific, explicit, and legitimate purposes
c) data collected is adequate, relevant and limited to what is necessary for the purposes of processing
d) data is kept accurate and up to date. Data which is found to be inaccurate will be rectified or erased without delay
e) data is not kept for longer than is necessary for its given purpose
f) data is processed in a manner that ensures appropriate security of personal data including protection against unauthorised or unlawful processing, accidental loss, destruction or damage by using appropriate technical or organisation measures
g) we comply with the relevant GDPR procedures for international transferring of personal data

We keep several categories of personal data on our customers in order to carry out effective and efficient processes. We hold the data within our computer systems.

Specifically, we hold the following types of data:

a) personal details such as name, address, phone numbers
b) your email address
c) bank/billing details
d) CCTV footage (if relevant)
e) Business profile, such as phone conversations, email and postal correspondence

Your information has been provided by you through direct dealings with us.

The law on data protection allows us to process your data for certain reasons only. In the main, we process your data in order to comply with a legal requirement or in order to effectively manage the agreement we have with you to provide a service and supply goods.

The information below categorises the types of data processing we undertake and the lawful basis we rely on.
Activity requiring your data 
Lawful basis: To Carry out the agreement that we have entered into with you e.g. using your name, contact details etc. Performance of the contract
To deliver our products and services Our Legitimate Interests
To carry our auditing, research and analysis to maintain, protect and enhance the services we provide. Our Legitimate Interests
To enhance, personalise, modify and improve our services/communications for the benefit of our customers Our legitimate interests
Maintaining comprehensive up to date personal information about you to ensure, amongst other things, effective correspondence can be achieved and to keep an up-to-date record of our customer transactions
Our legitimate interests :To better understand how people interact with our website Our legitimate interests
To determine the effectiveness of promotional campaigns and advertisements Our legitimate interests
Business planning and restructuring exercises Our legitimate interests
Dealing with legal claims made against us Our legitimate interests
To prevent and identify fraud Our legitimate interests
CCTV footage Our legitimate interests
Ensuring our administrative and IT systems are secure and robust against unauthorised access Our legitimate interests

• What does “Performance of the Contract” mean? This means that we must collect your personal data to fulfil our contractual obligations to you (eg. To deliver goods to your address, to communicate with you via telephone/email/post/fax etc. about an order you have placed or services you require) or because you have asked us to do something before entering into a contract (eg provide a quote).
• What does “Our Legitimate Interests” mean? This means the interests of our company in conducting and managing our business (to enable us to give you the best service/products and the best and most secure experience).
For example, we have an interest in making sure our marketing is relevant for you, so we process your information to send you marketing that is tailored to your interests. It can also apply to processing that is in your interests as well.
For example, we may process your information to protect you against fraud when transacting, and to ensure our website and systems are secure.
When we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative) and your rights under data protection laws. Our legitimate business interests do not automatically override your interests – we will use your Personal Data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
If you have any concerns about the processing listed in this section, you have the right to object to processing that is based on our legitimate interests.
For more information on your rights, please see the "Your rights" section below.

We do not hold any Special Categories of data and thus do not carry out processing activities using this information.

Your failure to provide us with data may mean that we are unable to fulfil our requirements and provide the goods/services you require.

We may share your data with third parties as part of a Company sale or restructure, or for other reasons to comply with a legal obligation upon us. We have a data processing agreement in place with such third parties to ensure data is not compromised. Third parties must implement appropriate technical and organisational measures to ensure the security of your data.

We do not share your data with bodies outside of the European Economic Area.

We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented processes to guard against such. All of our employees are subject to obligations of confidentiality regarding information which they have access to in the course of their employment, including the personal information of customers. All personal information is held in secure computer storage facilities and paper-based files. We take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.

We only keep your data for as long as we need it for accounting purposes. This is determined by law and is for a minimum of six years. When the information is no longer required, we will securely destroy any records which contain personal information.

Please see our separate CCTV Policy.

Automated decision making means making decision about you using no human involvement e.g. using computerised filtering equipment. We will make some decisions about you based on automated decision making (where a decision is taken about you using an electronic system without human involvement), usually when you visit our website.
“Cookies” are small bits of electronic information that a website can transfer to your hard drive to help tailor and keep records of your visit to that website. If you visit our website, cookies might be used to allow us to better customise your visit to your individual preferences, helping us provide you with the best possible service on our website. Most major websites use cookies and their use is standard on the internet. You can find out more about the way cookies work on www.cookiecentral.com and www.allaboutcookies.org

We might use cookies to:
• Simplify the logging on process for registered users
• Help ensure the security and authenticity of registered users
• Provide the mechanisms for online shopping
• Enable traffic monitoring

On visiting our website, you might be sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. In addition, if you have clicked on a UHS/Door Décor & More advertisement on another site that links to our website you may be sent an anonymous cookie that will allow us to analyse advertising effectiveness and manage our relationship with our associated websites.

Whilst you do not need to allow your browser to accept cookies in order to browse much of the website or to access many of our services, you must have cookies enabled if you wish to shop online or access any areas reserved for registered users.

Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser, but this may restrict the use of some parts of the website.
We or third parties on our behalf may use web beacons in combination with cookies on the website, in our emails or in our advertisements. Web beacons help us understand how visitors interact with the website and enable us to measure the effectiveness of the website and our advertising, for example by counting the number of individuals who have visited the website via a particular advert.

A web beacon is typically an electronic image that is placed on a site, email or advert which allows a website to record the simple actions of the user opening the page that contains the beacon. Web beacons provide us with details of how the website is navigated, how many individuals visit specific pages, the time material was viewed, the types of browsers and computer operating systems used, and the internet protocol addresses from which you connect to the website. This is information that is available to any web server you visit, and web beacons do not give any extra information away. Web beacons are simply a convenient way of gathering simple statistics and managing cookies and by being able to recognise you this allows us to improve your experience of the website by enabling us to tailor and personalise your visit.

Where web beacons are used in connection with cookies then they may be rendered ineffective by either opting out of the cookies or changing the cookie settings in your browser.

You can find out more about the way web beacons work on www.allaboutcookies.org.
The website contains links to other websites. Please note that we are not responsible for the privacy practices of such other websites, and we recommend you read the privacy statements immediately on entering other websites. Our privacy policy applies only to information collected by UHS Ltd and through our websites.

You have the following rights in relation to the personal data we hold on you:

a) the right to be informed about the data we hold on you and what we do with it;
b) the right of access to the data we hold on you. More information on this can be found in the section headed “Access to Data” below and in our separate policy on “Subject Access Requests”;
c) the right for any inaccuracies in the data we hold on you, however they come to light, to be corrected. This is also known as ‘rectification’;
d) the right to have data deleted in certain circumstances. This is also known as ‘erasure’;
e) the right to restrict the processing of the data;
f) the right to transfer the data we hold on you to another party. This is also known as ‘portability’;
g) the right to object to the inclusion of any information;
h) the right to regulate any automated decision-making and profiling of personal data.

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